Technical Support and Maintenance

Computer plus brings significant technological expertise, deep knowledge in vertical and implementation experience to each engagement and our solution delivery approach ensures rapid deployment and high user adoption.

Our advisory team works closely with our customers to develop a blueprint based on customer’s current and future functional and non-functional requirements. This also includes identifying appropriate identity and access management related components, frameworks and technologies that would best serve customer’s needs. We develop this roadmap using the standard methodology, optimized over numerous enterprise-scale implementations and are confident our approach delivers the lowest-cost solution in the market.

We have built several years of positive image providing support, maintenance and repair to blue chip companies, small offices and individuals. Our technical support covers all computer equipment and accessories. We have intervened in preventive and comprehensive maintenance of PCs, Laptops, Printers, Servers, UPS systems, Scanners, Projectors, Network equipment, e.t.c. for our clients across several industry verticals.

We offer a complete, yet flexible support and maintenance services on all the solutions we provide to meet the needs of every customer.

Our support services include:

• Telephone and email guidance
• Telephone and online helpdesk support
• Service Level Agreements (SLAs)
• Monthly reports
• Onsite support

Migration & Upgrades

We have experienced professionals who are well versed with the migration and up gradation processes required for the Identity & Access Management stack. We take care of migrating our client’s entire identity management system to the latest version. Open Source Support program provides a flexible timeline for software upgrades, hence Clients are not forced to immediately upgrade to a new release. When the institution or organization is ready to upgrade, Icon can help. More than a simple provider of support.

By collaborating with us, institutions can upgrade to current and stable releases, enjoy the benefits of updated technology and leverage maximum potential of your product.

If you seek a discussion with our experts for implementation services or any other